I am an AT&T customer. I have been for many years. I have my family on AT&T Wireless, I have an AT&T landline at home, and my office has AT&T local/long distance plus DSL. All in all, I'm directly responsible for over $500 a month of revenue to AT&T. But after my experience today, I am actively looking for alternatives for every single service I have with them. Let me explain...I was supposed to have AT&T's UVerse DSL installed at our new offices today. The ordeal to get this in was excruciating. I called almost 2 weeks ahead of time to set everything up and was assured everything would be ready before our move date. AT&T Customer Service told me that someone from the UVerse group would call me with the appointment date/time for installation. A few days go by and no contact. As I am busy with the move, I didn't realize this until we were a week away. I called customer service and was put through hold hell for about half an hour. Then when I reached someone they told me I missed the appointed time last week. Huh? I had no idea when the appointment was because nobody called me! No problem, mistakes happen. I asked them to please have someone out by Friday to get the install in before the employees show up on Monday. They said they'd make it happen. The technician shows up at the appointed time but they activated the UVerse DSL on someone else's phone number, not the ones in my suite. I have to call Customer Service back and beg them to switch it to the proper number. Their response? It may take up to three business days to occur. Basically, my employees are going to be unable to do their jobs from Monday to sometime Wednesday. AT&T Customer Service will cost me 3 days of productivity. 3 days of lost time is an eternity to a small business. I've included AT&T's Twitter reps in the hopes that they see this. This is your opportunity to step up and be heroes. Excellent customer service is not the absence of complaints but how you handle and solve them. I had an issue with our Ooma phones at the old office and was instantly met with one of the best customer service responses I've ever had. Trust me, if the new offices could accommodate data services faster than AT&T's pathetic DSL, I would have gone that route and dropped my AT&T local/long distance lines. Unfortunately, AT&T has a near monopoly on telecom services in our building and they are using it to bludgeon everyone with horrible products and even worse customer service.